Privacy Policy
Our current Privacy Policy
There will be updates to these policies as legislation changes or updates are required as we release more products or destinations so it is advisable to check here from time to time. Last updated July 2026
Privacy Policy
Last Updated: July 2026
1. Introduction
Infinite Explorer Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, use our services, contact us, or otherwise interact with us.
Please read this Privacy Policy carefully. By using our website, you acknowledge the practices described in this Policy.
2. Information About Us
Data Controller
Infinite Explorer Ltd is the Data Controller responsible for your personal data.
Company Information
- Company Name: Infinite Explorer Ltd
- Company Number: 11323264
- Registered Address: 37a Wakefield Road, Tandem, Huddersfield, England, HD5 0AN
- Email: enquires@infiniteexplorer.travel
- Website: Infinite Explorer Website
- ICO Registration Number:
For any questions relating to this Privacy Policy or your personal information, please contact us using the details above.
3. What This Policy Covers
This Privacy Policy applies to personal information collected through our website and related services.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before submitting any personal information.
4. Personal Information We Collect
Depending on how you use our website and services, we may collect:
Identity Information
- Name
- Job title
- Company name
Contact Information
- Email address
- Telephone number
- Postal address
Transaction Information
- Booking details
- Purchase history
- Payment related information
Technical Information
- IP address
- Browser type and version
- Operating system
- Device information
Usage Information
- Pages visited
- Time spent on pages
- Website navigation activity
- Referring websites or search engines
Marketing Information
- Marketing preferences
- Newsletter subscriptions
- Communication preferences
5. How We Collect Your Information
We collect information:
- Directly from you when you complete forms or contact us.
- When you purchase products or services.
- Through cookies and tracking technologies.
- Through analytics services.
- From publicly available sources where permitted by law.
6. Lawful Basis for Processing
Under UK GDPR we process personal information only where we have a lawful basis to do so.
| Activity | Lawful Basis |
|---|---|
| Responding to enquiries | Legitimate Interests |
| Providing products and services | Contract |
| Managing customer accounts | Contract |
| Sending marketing communications | Consent |
| Legal and regulatory compliance | Legal Obligation |
| Improving website performance | Legitimate Interests |
| Website analytics (where applicable) | Consent |
Where consent is relied upon, you may withdraw your consent at any time.
7. How We Use Your Information
We may use your personal information to:
- Provide and manage our services.
- Administer customer accounts.
- Process orders and bookings.
- Respond to enquiries.
- Provide customer support.
- Send service communications.
- Send marketing communications where permitted.
- Improve our website and services.
- Conduct market research and analysis.
- Comply with legal obligations.
- Protect our business, customers and systems.
We do not sell personal information to third parties.
8. Marketing Communications
Where you have opted in, we may send you information about our services, offers and promotions by:
- Telephone
- SMS
- Post
You can withdraw your consent or unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us using the details provided in this Policy
9. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.
Typical retention periods include:
| Record Type | Retention Period |
|---|---|
| General enquiries | Up to 3 years |
| Customer records | Up to 6 years after relationship ends |
| Accounting records | Up to 6 years or longer where required by law |
| Marketing preferences | Until consent is withdrawn |
Where retention is no longer required, personal information will be securely deleted or anonymised.
10. Security of Your Information
We implement appropriate technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Alteration
- Disclosure
- Loss
- Destruction
Security measures may include:
- Access controls
- Encrypted communications
- Firewalls
- Threat monitoring
- Secure hosting environments
- Role-based permissions
While we take reasonable steps to protect information, no method of transmission over the internet can be guaranteed completely secure.
11. Sharing Your Information
We may share information with trusted third parties where necessary, including:
- Payment processors
- Technology service providers
- Marketing service providers
- Professional advisers
- Regulatory authorities
- Law enforcement agencies where required by law
All third parties are required to process information securely and in accordance with applicable data protection legislation.
12. International Transfers
Some service providers used by Infinite Explorer Ltd may process personal information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be implemented in accordance with UK GDPR requirements, including approved contractual safeguards where applicable.
13. Your Rights
Under UK GDPR and the Data Protection Act 2018 you have the right to:
- Be informed about how your data is used
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
- Challenge automated decision making where applicable
To exercise any of these rights please contact us using the details provided in Section 2.
14. Complaints
If you are unhappy with how we handle your information, please contact us first so we can attempt to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office:
- Website: https://www.ico.org.uk
- Telephone: 0303 123 1113
15. Cookies
Our website uses cookies and similar technologies to improve functionality, user experience, analytics and marketing performance.
Full details of the cookies we use and how to manage cookie preferences can be found in our separate Cookie Policy.
Where required by law, non-essential cookies will only be used with your consent.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website and the revision date will be updated accordingly.
We encourage users to review this Privacy Policy periodically to remain informed about how we protect personal information.
© Infinite Explorer Ltd. All Rights Reserved.
Cookie Policy
Cookies are small bits of text sent by our servers to your computer or device when you access our services.
They are stored in your browser and later sent back to our servers so that we can provide contextual content.
Without cookies, using the web would be a much more frustrating experience.
We use them to support your activities on our website. For example, your session (so you don't have to login again) or your shopping cart.
Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have
visited), your language and country, which enables us to provide you with improved services.
We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer
better site experiences and tools in the future.
Here is an overview of the cookies that may be stored on your device when you visit our website:
| Category of Cookie | Purpose | Examples |
|---|---|---|
|
Session & Security |
Authenticate users, protect user data and allow the website to deliver the services users expects, such as maintaining the content of their cart, or allowing file uploads. The website will not work properly if you reject or discard those cookies. |
session_id (Odoo) |
|
Preferences |
Remember information about the preferred look or behavior of the website, such as your preferred language or region. Your experience may be degraded if you discard those cookies, but the website will still work. |
frontend_lang (Odoo) |
| Interaction History (optional) |
Used to collect information about your interactions with the website, the pages you've seen, and any specific marketing campaign that brought you to the website. We may not be able to provide the best service to you if you reject those cookies, but the website will work. |
im_livechat_previous_operator (Odoo) utm_campaign (Odoo) utm_source (Odoo) utm_medium (Odoo) |
|
Advertising & Marketing |
Used to make advertising more engaging to users and more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on ad campaign performance. Note that some third-party services may install additional cookies on your browser in order to identify you. You may opt-out of a third-party's use of cookies by visiting the Network Advertising Initiative opt-out page. The website will still work if you reject or discard those cookies. |
__gads (Google) __gac (Google) |
|
Analytics |
Understand how visitors engage with our website, via Google Analytics. Learn more about Analytics cookies and privacy information. The website will still work if you reject or discard those cookies. |
_ga (Google) _gat (Google) _gid (Google) _gac_* (Google) |
Streaming Content | Some of the content on this site is streamed from our YouTube channel. See YouTube for cookie information. |
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
We do not currently support Do Not Track signals, as there is no industry standard for compliance.
